Support and knowledge base

No more questions
lost in an inbox

Client questions come in as tickets, with a set response time per client. Afterwards the client leaves a rating, and answers that keep coming back go into the knowledge base once.

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In the Solo, Team and Business plans.
TicketStatusRespond within
Contact form sends no email
Studio NoorderlichtOpen1 h 20 m
Add a new user
Van Dijk InstallatietechniekWaiting on clientpaused
Resend invoice
Bakkerij VerhoevenResolvedon time ✓
Nothing forgotten
Every question is a ticket with an owner.
Respond on time
A response time per client or plan.
Fewer repeat questions
Answers live in the knowledge base.
RESPONSE TIME

See which question needs attention first

Every client gets a set response time. In the list you see per ticket how much time is left, and while you wait for the client, the clock stops.

Response time per client or planStatus per ticketHours on tickets for the invoice
Contact form sends no emailRespond within 1 h 20 m
Sanne · Studio Noorderlicht
Since this morning no messages come in through the form.
We are looking into it. I will get back to you within the hour.
Assigned to Kees0 h 25 m logged
How satisfied are you with the help?
Knowledge base
How do I change my DNS settings?
Visible in the client portal
SATISFACTION AND KNOWLEDGE BASE

Learn from every question

After a resolved ticket the client leaves a rating. When the same question keeps coming back, write the answer once in the knowledge base, for your team or visible in the client portal.

Rating after every resolved ticketKnowledge base for team and clientArticles visible in the portal

Everything for your support

TicketsEvery question in one place.
Via the client portalClients ask their question themselves.
Response timePer client or plan.
AssignEvery ticket has an owner.
StatusesFrom new to resolved.
Hours on ticketsSupport work on the invoice.
SatisfactionA rating after every ticket.
Knowledge baseFor team and client.

Works together with

All features →
Client portalUnder your own logo and domain.View client portal →Time tracking and invoicingTimer, hours and ready to invoice.View time tracking →Projects and planningProjects, tasks, My day and workload.View projects →

Questions about support

Can a client ask a question without logging in?

Clients ask their question in the client portal, so every question reaches the right client and contact.

Can I set different response times?

Yes. You set the response time per client or per plan, so every client gets what was agreed.

Is the knowledge base for internal use too?

Yes. Per article you choose whether it is for your team only or also visible in the client portal.

Every question answered on time

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