Who it is forIT service providers

Tickets resolved on time,
managed services without the hassle

Managing workplaces, networks and Microsoft 365 for clients. Oumnio combines tickets with response times, migration projects and monthly managed services in one place.

Start free trialHow it works in practice
Ready for your organisationIndustry: IT service provider / MSP
MODULES SWITCHED ON
My dayRecurring workClient portalSupportSatisfactionKnowledge baseFormsSalesContractsData processing agreement
PROJECT TEMPLATES
Microsoft 365 migration
Onboarding a new managed client
New workstation rollout
Monthly maintenance
TERMINOLOGY
Contracts → Service agreements
Everything can be adapted to the way you workReady at sign-up
SOUND FAMILIAR?

Where your time goes every week

Tickets by email, phone and chatEvery request a ticket with a response timeClients report via the portal. You see per ticket how much time is left.View support →
Monthly maintenance from memoryRecurring work is ready automaticallyUpdates, backup checks and reports come back every month by themselves.View projects →
Hours on tickets get lostSupport work on the invoice tooLog hours straight on the ticket. At the end of the month it is ready to invoice.View time tracking →
HOW IT WORKS IN PRACTICE

From inventory to managed services

An example of a new managed client, from the first inventory to monthly maintenance.

Number of seats24
Microsoft 365 tenantCompleted
Step 1InventoryThe client fills in the IT inventory form via the portal: workstations, licences and systems.
Intake and planningDone ✓
In progressRunning
Step 2Plan the migrationThe Microsoft 365 migration template sets up the steps, from intake to acceptance.
Service agreementSigned ✓
Data processing agreementSigned ✓
Step 3Sign the service agreementThe client signs the service agreement and the data processing agreement digitally.
Monthly maintenanceDecember
Ticket: printerRespond within 2 h
Step 4Monthly managed servicesMonthly maintenance comes back every month. Tickets run through the portal with a response time.

What you will use most

Projects and planning
Projects, tasks, My day and workloadTime tracking and invoicing
Timer, hours and ready to invoiceClient portal
Under your own logo and domainSupport and knowledge base
Tickets with response times and ratingsSales and contracts
Pipeline, proposals and digital signingIntegrations and API
CSV import, calendar, API and webhooks
Working in a different industry?
Marketing and web agenciesAccounting and advisoryConstruction and installationInternal teams

Ready for calmer managed services?

Choose "IT service provider / MSP" when you sign up and everything is ready. 14 days free, no payment details.

Start free trial